Help Center
bazi FAQ — Answers to All Your Questions
From opening an account to depositing via bKash, using bonuses and responsible gaming — find all the answers about bazi in one place.
Whether you are visiting bazi for the first time or are a regular player, questions naturally come up. On this page we have organized the questions asked most by players in Bangladesh into five sections: Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Safety and Responsible Gaming. If you do not find your answer, our 24/7 live chat support is always ready to help.
Section 1
Account and Registration
To open an account at bazi, you need an active mobile number and an email address. Enter your name, date of birth and preferred password in the registration form. Please note that bazi is only for those aged 21 and above. Providing accurate information is mandatory because identity verification is required at the time of withdrawal.
No, only one bazi account is allowed per person. Creating multiple accounts is a violation of our terms and conditions and may result in account suspension or termination. If you already have an account, go to the login page and use the password recovery option.
First make sure your mobile number or email and password are correct. Check that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option on the login page. If the problem continues, contact us via 24/7 live chat or at [email protected].
At bazi, identity verification may be required before your first withdrawal or when depositing above a certain amount. You will need to submit a photo of your National ID (NID) or passport. This process is for security purposes and is usually completed within a few hours.
Yes, bazi is built with a mobile-first design. Open bazi.cam in any smartphone browser — no separate app download needed. The site runs smoothly on both Android and iOS. Depositing, playing games, withdrawing — everything can be done from your phone.
Section 2
Deposits and Withdrawals
When you deposit money to bazi via bKash, it is usually credited to your account within a few minutes. After a successful transaction, you will receive a confirmation SMS from bKash and your bazi account balance will update instantly. The minimum deposit amount is ৳100.
Yes, bazi accepts deposits via all four mobile banking methods — bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100 for all methods and there are generally no extra charges. Go to the cashier page and choose your preferred method.
After submitting a withdrawal request at bazi, the money typically reaches your mobile wallet within 15 minutes to 2 hours. The process is faster when identity verification is complete and the requested amount is correct. The minimum withdrawal amount is ৳800.
The minimum withdrawal amount from bazi by any method is ৳800. The minimum deposit amount is ৳100. To withdraw from a bonus, the wagering requirement must be fulfilled.
bazi does not charge any fees of its own for deposits or withdrawals. However, your mobile banking service provider (bKash, Nagad, Rocket or Upay) may apply its own transaction charges — those are determined by the respective provider's policy.
Section 3
Games and How to Play
To bet on BPL (Bangladesh Premier League) or any other cricket match at bazi, go to the Sports section, select Cricket and open the match of your choice. Choose from the available bet types (match winner, total runs, player performance), enter the amount and confirm your bet. With live betting, you can also place bets while the match is in progress.
bazi offers slot games from multiple top providers including PG Soft, Pragmatic Play and JILI. Many titles popular among Bangladeshi players are available, including Fortune Tiger, Gates of Olympus, Sweet Bonanza and Fortune Gems. Go to the Slots section and use the category filters to find the game you want.
RTP (Return to Player) is the long-term average payout rate of a game. For example, a 96% RTP means that over a long period, an average of ৳96 comes back for every ৳100 bet — this is not a guarantee, but a statistical average. Each spin or round is completely independent. All games at bazi run on software from verified providers.
bazi's live casino lets you play with real dealers via live video streaming. Choose a table, place your bets with chips and follow the dealer's instructions. With a good internet connection, live games can be enjoyed smoothly on mobile as well.
bazi only uses software from reputable game providers that use Random Number Generator (RNG) technology. This ensures that the outcome of every game is completely random and not predetermined. Fair play is a core principle of our platform.
Section 4
Bonuses and Promotions
bazi's welcome bonus is a 150% bonus on your first deposit, up to ৳20,000. That means if you deposit ৳1,000, you will receive an additional ৳1,500 as a bonus. To get the bonus, open a new account, make your first deposit using an eligible payment method and the bonus will be added automatically.
A wagering requirement means you need to bet a specified number of times before you can withdraw the bonus funds. bazi's welcome bonus carries a wagering requirement of 20 times (20x). So if you receive a ৳1,500 bonus, you will need to place a total of ৳30,000 in bets. As you play, the requirement is tracked automatically.
bazi has five VIP levels: Bronze (0.2% weekly cashback), Silver (0.5%), Gold (0.7%), Platinum (1.0%) and Diamond (1.2%). You can move up to higher levels by playing regularly. Each level comes with increased cashback and special benefits.
Each week you receive cashback at a fixed rate on your net losses based on your VIP level. For example, at Gold level you can receive up to 0.7% cashback per week. At the end of the week it is automatically credited to your account.
A bonus may be cancelled if you violate the bonus terms and conditions, use multiple accounts, or attempt to withdraw before fulfilling the wagering requirement. The full terms and conditions for bonuses can be found on the bazi terms and conditions page.
Section 5
Safety and Responsible Gaming
bazi uses SSL encryption technology to keep all your personal and financial information secure. We never sell your information to third parties. For more details, please see our privacy policy page.
Yes, bazi is only for those aged 21 and above. Age is verified at the time of registration. Minors are not permitted to open an account. If you believe a minor is using this site, please inform our support team.
bazi takes responsible gaming seriously. You can set deposit limits, session time limits and cooling-off periods. There is also an option to temporarily suspend your account if needed. For more details, please see our responsible gaming page.
If you feel that gambling is getting out of control, contact us via 24/7 live chat or at [email protected]. Our support team will assist you through the self-exclusion process, which keeps your account closed for a set period or permanently.
bazi provides live chat support in Bengali seven days a week, 24 hours a day. You will find the live chat button on any page of the site. You can also contact us by email: [email protected] — replies are usually sent within a few hours.
Still have questions? Contact Support
Our Bangladeshi support team is available for you 24/7.