bazi Privacy Policy

bazi ("we", "us", or "platform") is an online betting and casino platform operated for users in Bangladesh. This privacy policy ("policy") describes what information we collect, how we use it, and how we keep it secure when you use the bazi website (bazi.cam), create an account, or use our services.

By using our platform, you are considered to have accepted all the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform and contact our support team for any questions.

This policy works as a complement to bazi's terms and conditions and both documents should be read together.

bazi may collect the following types of information from you:

2.1 Registration and Identity Information

• Full name and username
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• National ID or passport number (as part of the identity verification process)
• Address

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay account numbers
• Transaction history (records of deposits and withdrawals)
• Wallet balance and bonus information

2.3 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system details
• Site activity logs — which pages were visited and how long you were active
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

2.4 Support and Communication Information

• Records of live chat conversations
• Details of complaints or questions sent by email
• Your preferences and feedback

bazi uses your information only for the following legitimate purposes:

• Account Management: Completing your registration, keeping your login secure, and assisting with account recovery.
• Identity and Age Verification: Ensuring that only eligible users aged 21 or above can access our services.
• Financial Transaction Processing: Safely completing deposits, withdrawals, and bonus payments.
• Customer Support: Providing prompt resolution of your questions and complaints.
• Fraud Prevention and Security: Detecting unusual activity, preventing the creation of multiple accounts, and complying with anti-money laundering regulations.
• Service Improvement: Continuously improving the quality of our services by analysing user experience.
• Promotional Communications: Sending you information about new bonus offers and updates, subject to your consent.
• Responsible Gambling Programme: Identifying early signs of problematic behaviour and arranging support where needed.

Protecting your personal information is our highest priority. bazi takes the following security measures:

4.1 Technical Security

• All data transfers are secured through SSL encryption technology.
• User passwords are stored in encrypted form — they are never kept as plain text.
• Financial information is stored in a separate, secured database.
• Regular security audits and vulnerability assessments are conducted.

4.2 Organisational Security

• Only authorised staff may access users' sensitive information.
• All staff provide services under confidentiality agreements.
• Data access logs are reviewed regularly.

4.3 Data Retention Period

All information is retained for as long as your account is active. Even after an account is closed, certain information may need to be retained for a specified period due to financial audit and legal obligations. Once the defined period ends, information is securely deleted.

bazi never sells, rents, or transfers your personal information to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with authorised payment providers such as bKash, Nagad, Rocket, and Upay.
• Technology Service Providers: Server hosting, cybersecurity, and gaming software providers may process limited information under contract.
• Legal Obligations: Information may need to be provided in response to court orders, government investigations, or anti-money laundering legal requirements.
• Fraud Prevention: Information may be shared with relevant authorities to prevent large-scale financial fraud or criminal activity.

All of the above third parties are bound to comply with our privacy standards and may only use information for the specified purpose.

bazi uses cookies and similar technologies that improve your browsing experience and ensure the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions, storing security tokens, and basic site functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Help improve the quality of services by analysing user behaviour.

6.2 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. However, some features of the site may not work correctly as a result.

As a bazi user, you have the following rights regarding your own information:

• Right to Access: You have the right to ask what information we have collected about you.
• Right to Rectification: You have the right to request correction of inaccurate or outdated information on your account.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases, you have the right to request that processing of your information be restricted.
• Right to Opt Out of Promotional Communications: You have the right to request that you stop receiving our marketing messages at any time.
• Right to Close Account: You have the right to request closure of your bazi account at any time.

To exercise any of the above rights, contact us via live chat or email. We will handle all requests promptly, subject to appropriate identity verification.

bazi provides services exclusively for adults aged 21 or above. We do not knowingly collect any personal information from minors.

If we become aware that we hold information belonging to a minor, that information will be deleted immediately and the relevant account will be closed. If you believe a minor is using our platform, please notify our support team.

bazi is deeply committed to responsible gambling. To this end, we can monitor user behaviour to identify early signs of problematic gambling. Through this analysis we can:

• Send users timely warning messages.
• Facilitate self-exclusion or deposit limit settings.
• Provide information on professional support where needed.

For more information on responsible gambling, please visit our Responsible Gaming page.

bazi reserves the right to update this privacy policy as needed. For any significant changes, we will notify you by email to your registered address or through a notification on the platform.

Continuing to use our platform after any changes will be considered acceptance of the updated policy terms. We therefore encourage you to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Our privacy team will carefully review your complaint and work to provide the best possible resolution. You can also find answers to common questions on our FAQ page.